Frequently Asked Questions

Check out the most frequently asked questions here. We are constantly updating this section.

  • 1. How can iChat Labs' chatbots enhance my customer service?

    Our chatbots are designed to provide instant and personalized responses to customer inquiries, ensuring round-the-clock support. By automating routine tasks, your customer service team can focus on more complex issues, leading to faster response times and improved customer satisfaction.

  • 2. Can iChat Labs' chatbots integrate with my existing systems?

    Most definitely yes, our chatbots are highly flexible and can seamlessly integrate with your existing systems, such as CRM platforms, help desks, and eCommerce platforms. This integration ensures a smooth flow of data and a unified customer experience.

  • 3. What industries does iChat Labs cater to?

    We cater to a wide range of industries, including eCommerce, finance, healthcare, travel, and more. Our customizable solutions can be tailored to meet the specific needs and requirements of your industry.

  • 4. How secure are iChat Labs' solutions?

    At iChat Labs, security is a top priority. We employ robust security measures and encryption protocols to safeguard your data and ensure compliance with industry standards.

  • 5. Can I track the performance of my chatbot?

    Absolutely! Our platform provides detailed analytics and insights into your chatbot's performance. You can monitor user interactions, identify trends, and make data-driven decisions to optimize your chatbot's effectiveness.

  • 6. How does marketing automation benefit my business?

    Marketing automation streamlines your marketing efforts by automating repetitive tasks, such as email campaigns, lead nurturing, and social media posting. This saves time and resources while ensuring consistent and targeted communication with your audience.

  • 7. Can I customize the automated follow-up messages?

    Yes, you can fully customize the automated follow-up messages to align with your brand's voice and messaging. Personalized follow-ups can re-engage potential customers and entice them to return to your website.

  • 8. Does iChat Labs offer training for using its platform?

    Absolutely! We provide comprehensive training and onboarding for your team to ensure they make the most of our platform's capabilities. For custom builds we will guide you through every step of the setup and implementation process.

  • 9. Can I switch between different pricing tiers if my needs change?

    Yes, our chatbot tiered pricing model allows for flexibility. You can easily upgrade or downgrade your plan based on your evolving requirements, ensuring you get the best value for your investment. Do check at the number of bots and active user counts before downgrading.

  • 10. How can I measure the ROI of using iChat Labs' solutions?

    Our platform provides detailed analytics on various performance metrics, enabling you to track your ROI accurately. By analyzing the impact of our solutions on customer engagement, conversions, and revenue, you can measure the tangible results generated by our services.

  • 11. Does iChat Labs offer ongoing customer support?

    Absolutely! Our AI chatbot is available 24x7 to take care of most of your general queries. If you want to escalate, we are available to assist you with any questions or issues you may have via email. We are committed to ensuring your success and satisfaction with our AI-powered communication tools and marketing automation services.

  • 12. Are iChat Labs' solutions suitable for both small and large businesses?

    Absolutely! Our AI-powered communication tools and marketing automation services are designed to cater to businesses of all sizes. Whether you're a small startup or a large enterprise, our solutions can be customized to meet your specific needs and scale with your business.

  • 13. Can I use iChat Labs' chatbots on multiple websites or platforms?

    Yes and no. Yes you can deploy our chatbots across multiple channels such as Facebook, Instagram, your website and a few more channels. Though one workspace allows only one website chatbot.

  • 14. How long does it take to implement iChat Labs' solutions?

    The implementation timeline can vary based on your specific requirements and the complexity of the project. Our team works efficiently to ensure a seamless setup, and the timeline will be discussed and agreed upon during the onboarding process. Though account setup takes just a few minutes. If you are using a pre-built chatbot, you can get it up and running in less than 15 minutes.

  • 15. Does iChat Labs provide custom chatbot development?

    Absolutely! We offer custom chatbot development services tailored to your unique business needs. Our team of experts will work closely with you to create a chatbot that aligns perfectly with your brand and customer engagement goals.

  • 16. Can I test the chatbot before deploying it on my website?

    Yes, there are ways to test your chatbot before deploying it on your live website. This ensures that the chatbot functions smoothly and meets your expectations. Though we don't have a testing environment.

  • 17. Does iChat Labs offer ongoing updates and feature enhancements?

    Definitely! We are committed to continuous improvement and regularly release updates and feature enhancements to ensure that our solutions remain at the cutting edge of AI technology. We are adding more and more features as and when they are available.

  • 18. Can I integrate the chatbot with my social media platforms?

    Yes, our chatbots can be seamlessly integrated with popular social media platforms, including Facebook Messenger, Instagram Business Page and WhatsApp. This allows you to engage with your audience on their preferred social channels.

  • 19. What kind of customer data does iChat Labs collect, and how is it used?

    At iChat Labs, we prioritize data privacy and compliance. We collect only essential customer data necessary for the chatbot's functionality and user experience. Customer data is securely stored and used exclusively to improve the chatbot's performance and personalize interactions.

  • 20. How can I get started with iChat Labs' AI-powered communication tools?

    Getting started is easy! https://ichatlabs.com/start

FAQ related to iBot

What is an Omni channel bot?

Omni channel bot is the bot to rule all the bots!

To understand it better, we need to understand what is a bot, first. A bot is a series of flows created achieve multitude of personal or business functions like answer questions, booking appointments, delivering lead magnets and such.

You can have as many logical flows as you want inside an iChat Labs' bot. But you can only connect one channel to a bot.

For example you can have lead magnet delivery flow and appointment booking flow inside one bot and you can connect that bot to Facebook channel. Now this becomes a Facebook bot.

If you want to connect Instagram to this bot, you will have to duplicate the bot or create a new bot and connect it to Instagram. So for each channels you may need one bot each.

But in Omni Channel bot, you can create one bot and connect that one bot to Facebook, Instagram, Webchat and close to 10 other channels. So with just one bot, you can respond in many channels. So one omni channel bot is equal to more than 10 bots. (Based on the number of channels it can connect)

What is a Bot user?

A bot user is a user who interacted and hence subscribed to your bot. iChat Labs works on the total number of active bot users per workspace.

When you sign up you are going to start with one workspace. You can have multiple bots in a workspace.

Each bot will have its own userbase. If a user interacted via Facebook messenger, they becomes a Facebook messenger user. If the same user interacted via Instagram, they will be added as an Instagram bot user. This allows us to send them the responses back in the same platform they have interacted.

The total number of such users are considered to be the active bot users.

You can decide to keep or delete the bot users at any time.

What is a Channel?

Channel is a platform that you can connect with your bot. Currently iChat Labs support 17 channels.

Omnichannel

Facebook

Instagram

Telegram

Slack

WeChat

WhatsApp Sandbox

WhatsApp

WhatsApp Cloud API

SMS

Voice

Google

Line (opens new window)

Viber (opens new window)

Vk

Jivochat

Chatwood

What happens after the 14 day free trial?

After the 14 day free trial you have the option to upgrade to Ignite plan or Elevate plan depending on your expected user volume. You can alternatively decide to stay with your forever free plan as well.

During 14 day free trial you get access to all the pro features that are part of Ignite plan. After the trial if you are not upgrading, the flows with Pro features will stop working.

The Free Starter Kit that comes with free plan doesn't use any Pro features, hence it will continue to work.

If you want to stay with the free plan and have more than 200 active bot users, the bot will stop responding with an error log created at the backend. You can either delete the excess users or upgrade to keep using the account.

Which plan is best suited for me?

If you are starting out, have less than 200 active users and simply want to use the basic chat functionalities like replying to a set of pre-determined questions or to take the customer through a series of predefined chat messages on your website, Facebook and Instagram, you can stay with the free Starter Kit plan.

If you are a growing business and want to take advantage of Artificial Intelligence and other more complex integrations, Ignite plan is a great place to start. With ignite plan you can create Facebook messenger ads, Shopify integration, send emails straight from a chat flow and more.

If you have a few thousand active contacts, want all the channels and integrations and connect directly with our all in one integrated CRM, Elevate plan is the best option. It comes with all the bells and whistles of iChat Labs' chatbot builder.

If you have multiple Facebook pages and want connect a bot to those pages (Only one bot can be connected to a single Facebook page) you can either buy an extra bot at $10 or get in touch with us to upgrade to Thrive plan which offers 5 bots and 11000 users.

My question is not listed here

If that is the case, talk to iBot or send us an email at support@ichatlabs.com

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